Support & messaging
Zendesk integration
Connect Zendesk Support and build dashboards on your tickets, agents, and satisfaction scores.
Flitch is an AI BI tool that connects to Zendesk and turns your data into shareable dashboards. Bring your Zendesk tickets, users, organizations, groups, ticket metrics, and satisfaction ratings into Flitch. Pick the objects you need and turn support activity into dashboards you can describe in plain language. It reads 6 Zendesk objects, including Tickets, Users and Organizations.
- Read-only Zendesk sign-in
- Tickets, users, organizations, groups, ticket metrics, and satisfaction ratings
- Break support volume down by agent, group, and organization
- Schedule background refresh
What Zendesk data can you import into Flitch?
| Object | API resource |
|---|---|
| Tickets | tickets |
| Users | users |
| Organizations | organizations |
| Groups | groups |
| Ticket Metrics | ticket_metrics |
| Satisfaction Ratings | satisfaction_ratings |
Objects map to resources in the Zendesk API documentation.
How do you connect Zendesk to Flitch?
One-click read-only sign-in with Zendesk (OAuth).
Generate a dashboard
Pick a prompt to get started.
Zendesk integration FAQ
What Zendesk data can Flitch build dashboards from?
Flitch reads your tickets, users, organizations, groups, ticket metrics, and satisfaction ratings. Choose what to import and Flitch turns it into support dashboards in plain language.
Can I track ticket volume and resolution time?
Yes. Import your tickets and ticket metrics and Flitch charts volume, first response, and resolution time so you can watch support performance over time.
Can I dashboard customer satisfaction scores?
Yes. Import your satisfaction ratings and Flitch builds CSAT trends, so you can see how happy customers are and where scores dip.
Does Flitch change anything in my Zendesk account?
No. Connecting is a read-only OAuth sign-in, so Flitch only reads the objects you select. It never edits or closes tickets and never messages customers.
Can I break tickets down by agent or group?
Yes. Import your users and groups alongside tickets and metrics, and Flitch can group volume and resolution times by agent or team.
Does Flitch copy my Zendesk data?
Only the objects you choose. Zendesk is an API rather than a database Flitch can query in place, so those objects are pulled on your refresh schedule and stored as datasets. Nothing else is taken, and aggregation still happens in SQL against your data model, so a figure means the same thing on every dashboard built from it. Connect a database instead and Flitch queries it directly with no copy at all.
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