Support & messaging
Zendesk integration
Connect Zendesk Support and build dashboards on your tickets, agents, and satisfaction scores.
Flitch is an AI framework for your data. It connects to Zendesk and builds dashboards, apps, reports and workflows on your data. Bring your Zendesk tickets, users, organizations, groups, ticket metrics, and satisfaction ratings into Flitch. Pick the objects you need and turn support activity into dashboards, a weekly report on response times, and a workflow that emails you the open urgent tickets each morning. It reads 6 Zendesk objects, including Tickets, Users and Organizations. It refreshes on a schedule, so the morning view is current.
- Read-only Zendesk sign-in
- Tickets, users, organizations, groups, ticket metrics, and satisfaction ratings
- Break support volume down by agent, group, and organization
- Schedule background refresh
What Zendesk data can you import into Flitch?
| Object | API resource |
|---|---|
| Tickets | tickets |
| Users | users |
| Organizations | organizations |
| Groups | groups |
| Ticket Metrics | ticket_metrics |
| Satisfaction Ratings | satisfaction_ratings |
Objects map to resources in the Zendesk API documentation.
How do you connect Zendesk to Flitch?
One-click read-only sign-in with Zendesk (OAuth).
Start building
Pick a prompt to get started.
Zendesk integration FAQ
What Zendesk data can Flitch build dashboards from?
Flitch reads your tickets, users, organizations, groups, ticket metrics, and satisfaction ratings. Choose what to import and Flitch turns it into support dashboards in plain language.
Can I track ticket volume and resolution time?
Yes. Import your tickets and ticket metrics and Flitch charts volume, first response, and resolution time so you can watch support performance over time, or have Flitch write a report on response times.
Can I dashboard customer satisfaction scores?
Yes. Import your satisfaction ratings and Flitch builds CSAT trends, so you can see how happy customers are and where scores dip.
Does Flitch change anything in my Zendesk account?
No. Connecting is a read-only OAuth sign-in, so Flitch only reads the objects you select. It never edits or closes tickets and never messages customers.
Can I break tickets down by agent or group?
Yes. Import your users and groups alongside tickets and metrics, and Flitch can group volume and resolution times by agent or team. A scheduled workflow can also email you the open urgent tickets each morning.
Does Flitch copy my Zendesk data?
Only the objects you choose. Zendesk is an API rather than a database Flitch can query in place, so those objects are pulled on your refresh schedule and stored as datasets. Nothing else is taken, and aggregation still happens in SQL against your data model, so a figure means the same thing on every dashboard built from it. Connect a database instead and Flitch queries it directly with no copy at all.
More in Support & messaging
Compare Flitch with
Not the source you're after?